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Phone 01 442 8817

Our website technical support Ireland service is here to help you with any issues you encounter with your hosting, email, or website. Whether you need help setting up email, viewing web statistics, or using your cPanel control panel, we have everything you need below.

For Accounts / Billing related issues please contact our accounts dept via our contact form

How to Get Technical Support

We offer several ways to get website technical support Ireland depending on the nature of your issue:

  • cPanel & Hosting Issues — download and follow our cPanel manual for step-by-step instructions on managing your hosting account, email addresses, databases, and more
  • Server & Technical Problems — submit a support request via your control panel or email support AT serversupport.ie with a full description of the problem
  • Accounts & Billing — contact our accounts team directly via our contact form
  • General Enquiries — call us on 01 442 8817 during business hours and our team will be happy to help

Common Technical Support Questions

How do I set up my email on my phone or laptop? Your email settings are available inside your cPanel account. The cPanel manual covers email setup in detail, including the incoming and outgoing server settings you need for Outlook, Apple Mail, iPhone, and Android devices.

How do I access my website statistics? Log in to your cPanel account and navigate to the Metrics section. Here you will find AWStats and other tools that show you detailed information about your website traffic including visitor numbers, page views, and referral sources.

How do I create a new email address? Inside cPanel, go to Email Accounts and click Create. Enter the email address you want to set up and choose a password. Your new email address will be active immediately.

How do I set up an email forwarder? In cPanel, go to Email and select Forwarders. Click Add Forwarder, enter the address you want to forward from, and enter the destination address. Any emails sent to the forwarded address will automatically be copied to your chosen destination.

What do I do if my website is down? First check if the issue is with your internet connection by visiting another website. If other sites load fine but yours does not, submit a support request immediately via your control panel or email support AT serversupport.ie with your domain name and a description of the issue.

How do I access my cPanel? You can access your cPanel by visiting yourdomain.com/cpanel and entering the username and password provided in your welcome email. If you have lost your login details, contact us and we will reset them for you.

What is the difference between a technical support issue and a billing issue? Technical support covers anything related to your website, hosting, email setup, databases, and server performance. Billing and accounts queries — such as invoice requests, payment issues, or renewal questions — should be directed to our accounts team via the contact form.

WordPress Technical Support

If your website is built on WordPress and you are experiencing issues with plugins, theme updates, or a hacked or broken site, our dedicated WordPress maintenance and care packages may be exactly what you need. We offer professional WordPress technical support Ireland including security updates, plugin management, daily backups, and hack repair services.